Freerice Feedback Forum

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  1. subject switch

    When my students are playing multiplication games in the group, the subject often switches from multiplication to another subject (e.g. English). There appears to be a glitch in the website; please fix this. Also, the image of the rice accumulation on the side has glitches too.

    38 votes
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      Hi,

      The developers recently implemented a solution for this bug – it seems the cookies were being deleted due to a server overload, resulting in totals disappearing and subjects defaulting back to English Vocab.

      They have since placed an expiry date on cookies for 24 hours, which they hope will resolve the matter.

      Can you confirm if this is now resolved?

      Team Freerice.

    • Site thinks ads are blocked?

      Instead of an ad, i sometimes get a message saying that the ad has been blocked and telling me to disable any ad-blocking software (regardless of whether I answered the question correctly or not). This happens even though I have AdBlock disabled on this site, and when I'm on my iPad, which has no ad-blocking at all.

      29 votes
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        Dear all,

        Our ad serving provider is looking into this matter, however, they are unable to recreate the problem.

        Could you let us know what country you are based in?

        Team Freerice

      • rice disappears

        As my students are using the site, they find their rice totals both increase and decrease. They have entire bowls disappear. What is happening?

        41 votes
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          Hi,

          Our apologies. The developers are aware of this glitch and are working to resolve it!

          The problem seems connected to cookies and a database overload, with cookies being deleted so that the subject resets to the default (English vocabulary).

          They are working to resolve this as soon as possible.

          In the meantime, if your students register their totals will be stored permanently.

          Team Freerice.

        • 10 votes
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            Dear all,

            After dealing with this problem with several players, the problem seems connected to 2 things. Please try:

            - updating your version of Internet Explorer, if you are using this. It’s free, safe and easy to do on Microsofts website: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home

            - double, triple, check that you have javascript enabled on your browser by selecting your brower’s “Tools” option.

            Please let us know if this works, or doesn’t work?

            Team Freerice

          • HEY

            Hey my name is phyllis and I go to a catholic high school in south bend, Indiana. Students at my high school love this website, it goes with everything we believe in which is helping others. BUT we all tried to get this on our iphones as an Application, and you don't have one! I really think you could benefit from making this an application, and then people can play this when they aren't at a computer and get other people to download the app. Just give it some thought, and if you have any questions please email me.

            6 votes
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              1 comment  ·  Admin →

              Hi Phyliss,

              Thank you so much to you and your school!

              We are in the process of creating an app, but are struggling to secure sponsorship.

              In the meantime, it apparently is possible to play Freerice on an iPhone as long as you have javascript enabled in your browser view!

              We will keep you updated on our app!

              Team Freerice

            • people are going hungry

              People are going hungry because you can't fix my group,come on guys it was only fixed a couple of weeks ago.also 6,000 has been took from my main total.Are you going to fix my this for me and for everybody else.I'm earning more rice than anybody in my group and now i'm not earning any

              1 vote
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                started  ·  0 comments  ·  Admin →
              • Free rice mobile site.

                With everyone these days carrying around their phones, a mobile version of Free Rice would be great to play on the go.

                325 votes
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                • you could send us emails about updates and new things on free rice and tell us how many kids we fed!

                  it would be kind of like a online newspaper telling us new things about freerice, and maybe telling us how many kids we fed that week, month, year.

                  4 votes
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                  • app for this

                    They should create an application for the iphone and android system!

                    10 votes
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                    • 8 votes
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                      • Make it easier for the users to delete their account

                        I am worried about my privacy and I would like to help without having to login. My e-mails asking to delete my account had no effect

                        7 votes
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                          1 comment  ·  Admin →
                        • Rice balance differet

                          My Profile says 156000 amount of Rice donated. But in the group league table, it has a lower amount.

                          Please Help

                          1 vote
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                            Hi Anonymous,

                            While we’re not able to check your profile without a username (please include details in tickets you post here), it sounds as though the “play” option for your group is not being clicked at the start of every session.

                            If you login to Freerice, and start raising rice straight away, the total will go to your personal profile but not count towards any group.

                            To raise rice “in group” please choose the group you’d like to raise rice for in your player toolbar area or by going to your groups, click “play” on the relevant group: http://freerice.com/groups/my

                            Let us know if this helps?
                            Team Freerice

                          • World landmarks bug!!& switching to vocabulary subject for no good reason!

                            Subject world landmarks:when it comes to the question 'Where would you find Lion's rock' first,there is no picture despite you claimed it is fixed due to a different issue but same question.So it's still somewhat bugged.
                            Second:i hit the answer (Srí lanka) and my rice count goes back to 10
                            And those 10 points are immediately given to Vocabulary subject!
                            This happened to me twice just today!
                            While it happened before if i play any subject the page just decide to toss me to vocabulary subject,i was already prepared for that and change the subject back again.But now i didn't…

                            4 votes
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                              Hi Szimmetria,

                              Thanks for you ongoing help to improve Freerice.

                              The Lion’s Rock question should now be displaying the correct image. Thank you for letting us know.

                              Could we check if you are still experiencing problems with the site switching subjects and affecting your profile total?

                              The developers recently fixed this bug, and we’re concerned to hear it continues for you!

                              Thanks,
                              Team Freerice

                            • i need help, this is the second time it happend, my grains went down to 0

                              hi, my account name is yariv, this is the second time like in a week, my grains went down to 0, on rondamma grouo, i have lil more over 1.5 millions., after they got reset i been putting more time and effort to get high fast, i dont cheat i not using addons or whatever they called, im good at math thats what i do for living too, i been on the site +6 hours everyday, i dont think is fair, you guys told me that were looking on this matter, pls i need an update or why is happening,…

                              2 votes
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                                1 comment  ·  Admin →

                                Hi Yariv,

                                We do remember your account and have also noted your comments on Twitter.

                                This is an ongoing bug that the WFP developers are working around the clock to resolve! Freerice is a very popular game, but also very complex.

                                We have noticed some strange behaviour on your account (raising quantities of rice felt to be not humanly possible within 24 hours), and there is a possibility it may be blocked.

                                If your account is being used by multiple people, please stop now. This damages our database running too many queries at once, and also runs the risk of the system blocking your account?

                                Thanks,
                                Team Freerice

                              • My rice isn't being counted properly. I'll be up to 50, and it will say I've got 110, or after playing for a while, it will put be down 10 l

                                My rice isn't being counted properly. I'll be up to 50, and it will say I've got 110, or after playing for a while, it will put be down 10 levels, and take rice away. This is also happening on my my rice area too. Please could you get this fixed?

                                28 votes
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                                  Hi,

                                  Thank you for letting us know!

                                  This sounds like a bug that the developers are aware of and are currently working on it. It is cookie related.

                                  The hope to have a fix implemented by the end of next week.

                                  It seems that it doesn’t affect the ultimate total and grains in the database, but is simply not displaying correctly user-side.

                                  Please also take care that the behaviour is not connected to the stringent antibot system. If you are clicking very quickly, and mechanically, without taking care on your response the system may be freezing your session as it feels you are a script or robot.

                                  Thank you for being so patient and taking the time help us improve the site!
                                  Team Freerice

                                • I'm getting irritated...

                                  Freerice keeps blocking me because I choose my answers rapidly. I am a human being, not a bot, and the advertisements still display every time I click. I enjoy competition and want to donate faster, so it'd be nice if I weren't punished for clicking more quickly than I ought to.

                                  0 votes
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                                    Hi Vesko,

                                    We are aware of this problem, and aware that many (very smart) players are struggling with it.

                                    We are meeting today as a team to look at the matter and will come back to you asap.

                                    Warm regards,
                                    Team Freerice

                                  • my name and total has gone from my group

                                    I've earned about 1 and a half million grains for the group i'm in,Christians fighting world hunger,but my name and total grains of rice has gone for no reason,could you please help

                                    7 votes
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                                      Hi Chris,

                                      Can you let us know what your username is? The totals is hopefully now resolved – it seems there was a cookie based bug that was deleting the cookies from browsers before they had time to register totals.

                                      The developers, however, will need to look into your username.

                                    • error in member counts on "Find Groups"

                                      Most of the member counts are appearing to me as 1 - groups that a few days ago had 50 or 100 members. Is this just me? And are the members actually gone or just not appearing in the count?

                                      0 votes
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                                        1 comment  ·  Admin →
                                      • 2 votes
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                                          Hi Littlefighter,

                                          This problem seems to be Google Chrome specific and is a layout problem the developers are aware of. Can we check if you are using Chrome?

                                          Team Freerice

                                        • 9 votes
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